Shipping policy

It may take up to three business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express/priority. We do NOT ship orders the same day. Please allow up to three business days for orders to process (for example, if you order on Monday, your order should ship out on Wednesday).

Our warehouse is run by hard working humans. On the rare occasion that our inventory is off and a product you ordered is out of stock, we will notify you with options within the required three day processing time. Your response time may delay our processing time. 

You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier. 

Please note that if inaccurate or incomplete address is provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.

Territories of the United States: For those who reside in a territory of the United States that we ship to, as well as Hawaii orders, please allow anywhere between 5-15 business days for your order to reach your destination.

State of Utah: If you choose free local pick up of your order then you will be sent an email or SMS when you package is ready for pick at our Salon location.